{"id":3604,"date":"2017-05-29T08:29:44","date_gmt":"2017-05-29T08:29:44","guid":{"rendered":"https:\/\/www.helievenements.com\/general-terms-and-conditions\/"},"modified":"2023-12-20T08:47:30","modified_gmt":"2023-12-20T08:47:30","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.helievenements.com\/en\/general-terms-and-conditions\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<p><b>GENERAL TERMS AND CONDITIONS OF SALE<\/b><\/p>\n<p><span style=\"font-weight: 400;\">As part of the VIGIPIRATE plan, the identity card number and its expiry date will be requested from each passenger for verification with the relevant services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">HELI EVENEMENTS is a French helicopter company, under the permanent control of the Direction G\u00e9n\u00e9rale de l&#8217;Aviation Civile and the OSAC.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We have the following approvals:<\/span><\/p>\n<p><b>For public passenger transport<\/b><\/p>\n<p><span style=\"font-weight: 400;\">CTA: Air Transport Certificate N\u00b0 FR.AOC.0082<\/span><\/p>\n<p><b>For Specialised Commercial Operations (filming\/heliporting)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">SPO: FR.DEC.0217<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SPO &#8220;Haut Risque&#8221; FR.SPO.217 &#8211; Ed01<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Certificate of approval FR.CAMO.0126 for the management of airworthiness monitoring.<\/span><\/p>\n<p><b>CONDITIONS FOR SIGHTSEEING TOURS<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sightseeing tours take place according to the schedule programmed throughout the year.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bookings can be made by telephone on 02 35 80 94 16, by e-mail axelle@helievenements.com, or on our website.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tours are carried out aboard an Ecureuil AS350 B3e \/ H125 single-engine helicopter with a capacity of 5 passengers + pilot (1 passenger in the front and 4 in the rear).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The helicopter can be configured for 6 passengers on board + 1 pilot on certain flights (installation of a two-seater bench, limited to 2 passengers weighing 65 kg max).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gift vouchers are valid for 1 year from the date of purchase. In accordance with the law, after the purchase of a service and after the legal period of 7 days (article L 121-16 of the French Consumer Code), no reimbursement will be made.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is the responsibility of the recipient of the gift voucher to contact H\u00e9li \u00c9v\u00e9nements to schedule their flight. After 1 year, the gift voucher will be considered lost and non-refundable.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The recipient of the gift voucher may cancel and postpone their flight up to 7 days before the date of the scheduled flight. After this time, the reservation cannot be changed or refunded.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Children aged 12 and over may travel alone.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">People with reduced mobility must be informed at the time of booking, so that special boarding arrangements can be made.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Elderly people may take a flight.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The maximum weight authorised per passenger is 110kg. Above this weight, please contact us.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identification is required. Driving licences are not valid. (As part of the vigipirate plan, a check is carried out with the authorities for each passenger).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the passenger is absent or late on the day and at the time set for boarding, the service will be considered lost and will not be reimbursed or carried out at a later date.<\/span><\/li>\n<\/ul>\n<p><b>Meeting point<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For flights departing from Rouen-Boos (76), the meeting point is in the terminal hall. Free parking is available.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For flights departing from Deauville St Gatien (14) the meeting point is on the outdoor terrace on the 1st floor of the terminal. Pay parking is available.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flights departing from Caen-Carpiquet (14) meet in the terminal hall. Pay parking is available.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passengers must arrive 30 minutes before their scheduled flight time with their valid identity card and gift card.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The aircraft captain is authorised to refuse boarding to any person likely to interfere with the operation or safety of the flight.<\/span><\/li>\n<\/ul>\n<p><b>TERMS OF PAYMENT AND PRICES :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We would like to draw your attention to the fact that, in accordance with the provisions of the French Consumer Code, Internet users do not have a right of withdrawal when purchasing tickets on our site.<\/span><\/p>\n<p><b>Tourist tours<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Payment in full must be made at the time of booking, by telephone by credit card, online on our website or in our offices by cheque, cash, credit card or bank transfer.<\/span><\/p>\n<p><b>Air taxi<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Payment of a deposit of 30% on booking and the balance before take-off, by cheque, cash, credit card or bank transfer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prices are published inclusive of all taxes, with the exception of certain airport taxes levied locally.<\/span><\/p>\n<p><b>Aerial work (filming, lifting, etc.)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Payment of a 30% deposit on booking and the balance on receipt of invoice.<\/span><\/p>\n<p><b>FLIGHT CANCELLATIONS<\/b><\/p>\n<p><b>Weather :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Weather reports do not allow us to definitively anticipate the feasibility of the flight in advance. In the event of poor visibility or weather conditions that do not allow the flight to take place safely, the flight will be cancelled and tickets will be postponed to a later date. By way of information, rain, wind, or cold alone do not constitute obstacles to the flight.<\/span><\/p>\n<p><b>Technical problems:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a technical problem or visit required by the maintenance programme, the flight will be cancelled and tickets will be rescheduled at a later date.<\/span><\/p>\n<p><b>CANCELLATION CONDITIONS<\/b><\/p>\n<p><b>Cancellation by HELI EVENEMENTS<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Weather reports do not allow us to definitively anticipate the feasibility of the flight in advance. In the event of poor visibility or weather conditions that do not allow the flight to be carried out safely, the mission will be cancelled. No fee will be charged and the deposit will be refunded. In the case of multi-day missions, the flight hours flown will remain due.<\/span><\/p>\n<p><b>Cancellation by the customer for sightseeing tours :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The beneficiary of a gift voucher or a reservation for a tourist flight may cancel and postpone his\/her flight up to 7 days before the date of the scheduled flight.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After this time, the reservation cannot be changed and the flight cannot be rescheduled.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Confirmation of the final timetable and weather forecast will be sent by e-mail the day before the flight in order to have an accurate bulletin.\u00a0<\/span><\/p>\n<h2><\/h2>\n<p><b><i>If the passenger is absent or late on the day and at the time set for boarding, the service will be considered lost and will not be reimbursed or carried out at a later date.\u00a0<\/i><\/b><\/p>\n<p><b>Cancellation by the customer for all air taxi flights:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If cancelled between 2 months and 15 days before the flight, 30% of the total amount will be charged.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If cancelled between 15 days and 7 days before the flight, 50% of the total amount will be charged.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If cancelled between 7 days and the day before the flight, 75% of the total amount will be charged<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If cancelled on the day of the flight, 100% of the total amount will be charged<\/span><\/p>\n<p><b><i>Only for tourist flights<\/i><\/b><\/p>\n<p><b>Assignments:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our company is regularly chartered for multi-day missions (under contract). Some missions may be extended at short notice and are given priority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this case, the flight will be cancelled and tickets will be rescheduled for a later date.<\/span><\/p>\n<p><b>Incomplete flight:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If the number of passengers registered on the flight is insufficient (minimum 5 seats), the flight will be cancelled and tickets will be postponed to a later date.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You will be notified of the cancellation as soon as possible, by e-mail or by telephone to the contact details given at the time of booking. H\u00e9li Ev\u00e9nements will not be liable for any travel or accommodation costs incurred by passengers in travelling to the site. The decision to cancel or interrupt a flight rests solely with the pilot in command.<\/span><\/p>\n<h2><\/h2>\n<p><b>LUGGAGE \/ BAGS<\/b><\/p>\n<p><b>Sightseeing tours<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For everyone&#8217;s comfort and safety, no bags or handbags will be allowed on board.<\/span><\/p>\n<p><b>Air taxi<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One item of baggage weighing less than 20 kg is permitted per passenger.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Its size is limited by the carrying capacity of our aircraft to a volume of L.80cm X W.25cm X H.50 cm. One piece of hand baggage is tolerated in the cabin (type: computer, attach\u00e9 case, handbag, etc.).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Depending on the load of the helicopter, some baggage may be transported later by land or air (at an additional cost) due to its weight or volume.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our helicopters must take off under weight and balance conditions compatible with flight safety and in compliance with current regulations.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please let us know the exact nature of your baggage if it is oversized.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No bags or handbags<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You are also reminded that certain materials transported by air are classified as hazardous and are subject to special regulations.<\/span><\/p>\n<p><b>DANGEROUS GOODS :<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Air transport regulations impose strict rules for everyone&#8217;s safety.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regulation (EU) N\u00b0965\/2012 (IR-OPS) &#8211; AMC1 CAT.GEN.MPA.200(e) Transport of dangerous goods<\/span><\/p>\n<p><b>The following are prohibited from transport:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gas cylinders, camping gas stoves.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pressurised containers, aerosols (except perfumes, toiletries, medicines).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Corrosive, oxidising, irritant, toxic products, acids, wet batteries, paints, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Explosives (ammunition, firecrackers, fireworks, rockets, etc.).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flammable products (fuel oil, petrol, etc.).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Radioactive materials.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Magnetic materials.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lithium batteries.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All Hoverboard-type devices.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] GENERAL TERMS AND CONDITIONS OF SALE As part of the VIGIPIRATE plan, the identity card number and its expiry date will be requested from each passenger for verification with the relevant services. HELI EVENEMENTS is a French helicopter company, under the permanent control of the Direction G\u00e9n\u00e9rale de l&#8217;Aviation Civile and the OSAC. We [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3604","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>General terms and conditions - HELIEVENEMENTS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.helievenements.com\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General terms and conditions - HELIEVENEMENTS\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] GENERAL TERMS AND CONDITIONS OF SALE As part of the VIGIPIRATE plan, the identity card number and its expiry date will be requested from each passenger for verification with the relevant services. 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